Built for Interpreting agencies · School districts · Healthcare teams · VRS & VRI providers
One system, end to end
From the first request to the final invoice.
Fido runs the whole lifecycle, so nothing waits in an inbox, no one re-keys a thing, and every step already accounts for the realities of interpreting.
1
Request
Clients submit & track their own requests; schedulers create assignments. It hits the schedule instantly — never an inbox.
2
Match & broadcast
The engine filters to eligible providers and offers work in cycles over in-app, email & SMS — auto, manual, or hybrid.
3
Confirm
Providers accept, partial-accept, or decline from their portal. Locks once coverage is met — or flags Unfilled, never silent.
4
Deliver
Sign-in/out captured, expenses submitted, consumers see their provider. In-Progress → Completed.
5
Invoice & pay
Completed work auto-generates invoices, pro formas, payables & statements from the rates you set once.
Role-based portals
0
org · client · provider · consumer
Factors behind every match
0
never one-size-fits-all
Ways to prioritize offers
0
availability, qualification, proximity, cost…
Times we’ll compete with you
0
we sell software, not services
Explore the platform
Four portals. One system.
Organizations, clients, providers, and consumers each get a profile and a purpose-built portal, so the right people see the right things. Pick a portal and click any module.
Fido
Dashboard
Your whole operation at a glance, coverage, pending work, the people you manage, and financial health in one view. Stats break out by assignment or shift, never blended together.
A clear calendar, month, week, day, or list, so your team sees assignments, shifts, and provider coordination in one place. No more piecing it together across tabs, texts, and spreadsheets. Hover any item for the details.
‹June 2026›
MonTueWedThuFriSatSun
1
2ASG-3HNLCTASG-QEPAEV
3TestTest1+1 more
4
5
6
7Recurring Weekly
8
9
10ASG-65WGHSASG-AO0VLU
11
12ASG-82OHCR
13
14
15
16
17
18
19TestTesting The Statuses
20
21Recurring Weekly
22
23
24
25Test RateAnother Rate Test
26
27
28
29
30
1
2
3
4
5
Mon 22
Tue 23
Wed 24
Thu 25
9:15 · Test Rate12:00 · Another Rate Test
Fri 26
Sat 27
Sun 28
Thursday, June 25
9:15 – 10:15 AMTest RateCompleted
12:00 – 1:00 PMAnother Rate TestCompleted
June 2, 2026Tuesday
3:00 – 5:00 PMASG-QEPAEVCompleted
4:00 – 5:00 PMASG-3HNLCTCompleted
June 3, 2026Wednesday
6:30 – 7:30 AMTestingScheduled
7:30 – 8:30 PMTestPending
June 25, 2026Thursday
9:15 – 10:15 AMTest RateCompleted
Assignments
Build single or recurring assignments with the service types, locations, and provider requirements each job needs, and track every status.
Search assignments…
A-2048Lincoln Elem.ASL · in-person · Jun 24Scheduled
A-2049Mercy HospitalCART · remote · Jun 25Pending ▾
A-2050County CourtASL · legal · Jun 26Unfilled
A-2051Riverside ISDASL · recurring · Jun 26Scheduled
A-2047Vance & Co.VRI · on-demand · Jun 23Completed
Quick assignment, just the essentials. No status, timezone, location, or method to set; Fido fills the rest and broadcasts on create.
Client · Lincoln Elementary ▾
Dana K. (front office) ▾
Add consumer…▾
ASL interpreting · Maria R. ▾
Single · Thu Jun 26 ▾
3:00 – 4:00 PM ▾
Broadcast now
Save draftCreate & broadcast
Full assignment, the complete record, with status, timezone, location, and provider requirements validated before publish.
Client · Lincoln Elementary ▾
Pending ▾
Dana K. (front office) ▾
ASL interpreting ▾
On-siteRemoteHybrid
Lincoln Elementary · Room 12 ▾
Thu, Jun 26, 2026 ▾
3:00 – 4:00 PM · CT ▾
SingleRecurring
DirectAcceptInterest
NIC: Legal · Certified preferred+
Auto-broadcast
Save draftCreate & broadcast
Shifts
Block-booked coverage, not one-off assignments. A shift books a provider’s time for a window; what fills that window can be remote on-demand calls or on-site standby. No consumer required, and one block can bill across several clients.
On-demand VRI / VRS
A standby pool holds the window open for live video calls. Work arrives as it comes, the provider clocks in for the block, calls route to whoever’s free.
On-site pool Standby
Scheduled coverage at a location, front desk, clinic, or event. The provider is on-site for the whole block, ready for whatever walks up.
S-120Front-desk coverageOn-site pool · Mercy HospitalScheduled
Bill to 3 clients· split evenlyVerified hours → payable
Shift S-118
Handshakes
How a Fido Network provider joins a job. It starts when they accept the offer, then their rate, qualifications, and required documents transfer over, all on agreed terms before they ever touch your data.
MR
Maria R.
Fido Network · engaging for A‑2050 · County Court (ASL · legal)
Negotiating
1 · Offer accepted
Maria accepted the County Court legal job. The handshake opens only after she says yes.
Accepted
2 · Rate agreed
Her network rate of $80/hr is snapshotted for this job, negotiable here, but it never touches her live profile.
$80/hr
3 · Qualifications shared
She chose exactly what transfers to your org:
ContactNIC: LegalCourt clearance
Shared
4
4 · Required documents
Your org requires these before she starts, uploaded and signed in-app:
NDASigned
W‑9Uploaded
Background checkCleared
Cert. of insurancePending
3 of 4
5
5 · Joins your org
Once the last doc lands, Maria is added as a contractor and linked to A‑2050, ready to work.
Pending
Clients
The organizations and individuals you serve. One client can hold many sites, each with its own contacts, rates, and requirements, and your org settings cascade down, with location-level overrides where they’re needed.
LI
Lincoln ISD
Multi-location · Education
Active
Billing
Net-30Monthly invoiceBill to client
Cancellation
Flat fee · under 24h
Preferred
Maria R.Alex W.
Restricted
B. Cole
Intake
Custom request form
Lincoln Elementary · own rate & contactSign-in required
The Deaf, Hard-of-Hearing, and DeafBlind individuals receiving services. Their language, accommodations, and provider preferences are captured once and travel with every request, no re-explaining, ever.
JM
Jordan M.
Lincoln ISD · consumer
Deaf
Communication
ASLPSE
Preferences
Deaf InterpreterCertified preferred
Accommodations
No VRIFront-row seating
Preferred
Maria R.
Network
Profile portable across orgs
On every request, both consumer and client preferences are applied automatically.
Providers
Your interpreters. Certifications, clearances, specializations, availability, and travel radius all feed eligibility matching automatically, the engine sorts who’s qualified, you never do it by hand.
MR
Maria R.
Contractor · ASL interpreter
Available
Certifications
NIC: Legal ✓BEI Court ✓
Clearances
Background checkCourt clearance
Specializations
LegalMedical
Availability
Mon–Fri 8–4Within 15 mi
This month
12 assignments · 0 declines · certs all current
Caps, buffer time, and vacation are honored on every broadcast, she’s only offered work she can take.
Team
Your internal staff, kept entirely separate from providers. Each role carries its own access scope, so people only see and touch what their job needs.
SD
Sam D.
Full access · settings, billing, team
Admin
AP
Alex P.
Create & broadcast assignments · no billing
Scheduler
JL
Jamie L.
View schedule & message · read-only
Coordinator
RB
Robin B.
Invoices, payables & statements only
Billing manager
+ Invite teammate · pick a role
Finances
Four linked document types, invoices, pro formas, payables, and payment statements, generated automatically from a rate structure you configure once. Each one carries its own lifecycle.
$24.6kOutstanding
$2.5kOverdue
$18.2kPaid · 30 days
InvoicesPro formasPayablesStatements
Auto-generated on completion, cancellation, or no-show, logged to history.
Forms
A drag-and-drop builder for every form in your org. Internal forms power your own create/edit screens; external forms embed on your site and create a real record on submit, no developer. Both cover assignments, shifts, clients, consumers, providers, and locations.
Public & embeddable. Drop it on your website, a submission creates the request in Fido automatically.
One unified, entity-level trail across assignments, finances, and profiles, who changed what, when, with old and new values side by side. Append-only and timestamped; nothing is rewritten or lost.
Activity
Append-only, entries can’t be edited or deleted
Settings
This is where Fido bends to your operation, not the other way around. A deep, organized set of controls, here’s the map.
Service Type & Role MappingCertificationsClearancesSpecializationsSkill LevelsRate TypesPriority LevelsAssignment & Shift StatusRequest StatusShift Blocks
Rates & Billing6 tabs
Service Types & RatesProvider Pay & EligibilityClient Billing & CancellationInvoice & Pro Forma SetupExpenses & ReimbursementsPayables & Payment Settings
Organization Locations
Your org’s sitesPer-location ratesPer-location requirements
Preferred Users
Preferred providersSet at org, client & consumer levelPrioritized in matching
Restricted Users
Blocked providersSet at org, client & consumer levelNever offered work
Integrations
Google & Outlook calendar (2-way)Video links: Zoom / Teams / MeetAI / MCP connectorSign in with Google or MicrosoftSMS & email (Twilio, SMTP)Webhooks
Org-wide Requirements & Preferences set here cascade to every client, consumer, and provider, overridable on any assignment or shift.
Fido
Dashboard
Recent activity, upcoming assignments, and outstanding invoices, the whole relationship at a glance.
6Upcoming assignments
2Requests in review
$1.2kOutstanding
Your assignments this month
18Completed
1In‑progress
6Scheduled
2Pending
0Unfilled
1Cancelled
Needs your attention
PF-0455Pro forma · $1,520Approve by Jun 28Awaiting you
INV-3008April · $36014 days latePast due
New requestView invoices+ Add consumer
Requests
Submit new service requests and track each one through matching and confirmation, no email, no phone tag.
R-1042ASL · LegalThu 2:00 PM · County CourtIn broadcast
R-1042 · where it standsHold
Submitted
Mon 9:14 AM · by you
Accepted by your agency
Mon 9:40 AM
In broadcast to interpreters
Matching on certs, distance & availability…
Confirmed
You’ll see exactly who’s coming here
Completed → pro forma → invoice
You approve the estimate before you’re billed
R-1041CART · RemoteFri 10:00 AM · ZoomConfirmed
R-1038ASL · MedicalMon 9:00 AM · Main CampusCompleted
ASL interpreting ▾
Jordan M. ▾
Main Campus · Rm 4 ▾
Thu Jun 26 · 2:00 PM ▾
On-siteRemoteHybrid
No VRI · Front-row seating+
Submit request
Assignments
Every assignment where you’re the client, with full detail, read-only and always current.
CC
A-2050 · County Court
ASL · Legal
Confirmed
When
Thu Jun 26 · 2:00–4:00 PM
Provider coming
Maria R.NIC: Legal
Consumer
Jordan M.
Sign-in / out
Signed in 1:58 PM · out 4:03 PM
Read-only: who’s coming, when, and the sign-in record. No provider pay, ever.
A-2047Vance & Co.VRI · Jun 23Completed
Schedule
A calendar of your upcoming assignments and shifts.
This week
Mon · 9:00 AMMain Campus · ASLCompleted
Thu · 2:00 PMCounty Court · ASLConfirmed
Fri · 10:00 AMRemote · CARTConfirmed
Consumers
Manage the consumers you serve, profiles, accommodations, and preferences that travel with every request.
JM
Jordan M.
Deaf · under your account
Active
Communication
ASLPSE
Accommodations
No VRIFront-row seating
Preferred
Maria R.
Set once, applied to every request you make for Jordan, no re-explaining.
+ Add consumer
Locations
Your service locations and the rates tied to each site.
Main Campus
123 Oak St · Bldg A
Sign-in required
On-site contact
Dana K. · (555) 014-2233
Requirements
NIC: LegalBackground check
Rate
Inherits client rate
North Annex88 Pine Ave+1 site
Invoices
View and download every invoice issued to you.
$1.2kOutstanding
$480Due in 14 days
$8.4kPaid · YTD
IN
INV-3012 · $480
June period · ASL + CART
Sent
What you’re billed for
ASL · Legal
$150/hr × 2 hrs
$300Org covers
CART · Remote
$75/hr × 2 hrs · your 50% share
$75Approved ✓Decline
Mileage
Reimbursement
$25Org covers
Approve or decline each line. Decline one and Fido records why — no billing disputes later.
INV-3010May period$1,240Paid
INV-3008April period$360Past due
Pro Forma
Review pro forma statements and approve or reject them, with a reason on record.
PF
PF-0455 · $1,520
June statement · groups 3 invoices
Awaiting you
INV-3012Jun 1–10$480
INV-3014Jun 11–20$560
INV-3016Jun 21–30$480
Total
$1,520 · approve all three together
Expires
Jun 28 (7 days)
Reject with reasonApprove
You approve the estimate before anything becomes an invoice. No surprises.
Settings
Profile, billing, requirements & preferences, notifications, and calendar sync.
General
ProfileBilling contact
Notifications & Access
Email / SMSPortal access
Requirements & Preferences
Preferred providersRestricted
Integrations
Calendar sync
Fido
Dashboard
Upcoming assignments, recent earnings, and anything on your profile that needs attention.
3Upcoming this week
$640Earned this week
1Profile alert
Your work this month
22Completed
1In‑progress
3Scheduled
4Offered
2Declined
0Cancelled
Upcoming coverage by service
ASL3 / 4
CART2 / 2
VRI1 / 2
4 requests awaiting your responseRespond
⚠ Legal cert expires in 21 daysAction needed
Requests
Incoming offers to accept, decline, partially cover, or express interest in, with estimated pay on each.
$195
ASL · Legal
Thu Jun 26 · 2:00–4:00 PM · County Court · 4 mi
Offered
Estimated pay
$195.00 · before you accept
You match
NIC: Legal ✓In range
Coverage
Fullor pick timeslots
Setup
Team of 2 you’d pair with a Deaf interpreter
AcceptPartialExpress interestDecline
$306
ASL · Weekly staff meeting
Recurring · 3 slots · Metro HQ · 6 mi
Offered
Cover only the slots that work — partial is fine
✓Mon · 9:00–11:00 AM$102
Wed · 9:00–11:00 AMtaken
✓Fri · 9:00–11:00 AM$102
Setup
Solo you cover this one alone
You’d earn
$204 · 2 of 3 slots selected
Accept and Fido walks you through any required docs, then confirms you on the team.
Accept 2 slotsExpress interest
CART · RemoteFri 9:00 AM · est. $120 · SoloOffered
ASL · MedicalMon 8:00 AM · est. $150 · Team of 2Offered
Assignments
Your accepted work, sign in and out at the location, submit expenses, and manage your coverage.
RI
A-2051 · Riverside ISD
ASL · Fri 10:00 AM
Confirmed
DJ
Teaming with Darius J.
Deaf interpreter · CDI
Confirmed
Setup
Team of 2 you’re the hearing interpreter
Where
Riverside HS · 12 mi · Directions
Your pay
$165 (2 hr min)
Manage
Edit coverageWithdraw
Sign inSubmit expense
A-2044St. Mary’sASL · Jun 23Completed
Schedule
Your personal calendar of accepted assignments and shifts.
This week
Tue · 9:00 AMSt. Mary’s · ASLDone
Fri · 10:00 AMRiverside HS · ASLConfirmed
Thu · 4:30 PM⏰ Personal · blockedFrom your calendar
Finances
Payables and payment statements, plus estimated pay on every offer before you accept.
$640This week
$540Processing
$11.3kPaid · YTD
ST
STMT-0623 · $865
June statement · 6 assignments
Sent · due Jul 15
Covers
6 payables · Jun 1–30
Payment terms
Net 15
Your payables
PAYB-1182June work$540Payment issued
PAYB-1180May work$275Paid
PAYB-1178May work$50Approved
Settings
Availability, qualifications, rates, preferences, and notifications, all in your control.
MR
Maria R.
Contractor · ASL interpreter
Available
Working hours
First shift · 8 AM–4 PM
Travel & buffer
Up to 15 mi30 min between jobs
Vacation
Jul 25–30
Qualifications
NIC: LegalRenew in 21d
Pay rates
On-site $82.50/hr · VRI $1.10/min
Available for broadcasts
SMS offers
Share availability across the Fido Network
Fido
Dashboard
Your upcoming assignments and recent activity, in plain view.
2Upcoming
in 2 daysNext · Thu 2:00 PM
2Your team that day
Who’s coming next
MR
Maria R. · Hearing interpreter
NIC: Legal · RID · ASL / English
Confirmed
DJ
Darius J. · Deaf interpreter
CDI · Medical & legal · ASL / Protactile
Confirmed
When & where
Thu, Jun 26 · 2:00 PM · County Court, Rm 3B
Your accommodations
No VRIFront-rowGood lighting
You always know who’s coming — names, certs, languages — days ahead.
Schedule
A calendar of your assigned service slots and dates.
Thu · 2:00 PMCounty Court · Maria R.Confirmed
Next Tue · 9:00 AMMain Campus · ASLConfirmed
Requests
Request services yourself, when your organization turns it on.
Submit a requestEnabled by your org
Assignments
See your assignments and who’s providing, without any of the billing details.
MR
Maria R.
Hearing interpreter · ASL
Confirmed
DJ
Darius J.
Deaf interpreter · CDI
Confirmed
When
Thu, Jun 26 · 2:00 PM
Where
County Court, Rm 3B
Certifications
NIC: LegalRIDCDI
Honored for you
No VRIFront-row
You see exactly who’s coming, their certs and languages, never any billing.
History & Logs
A record of activity on your account.
Proof of service for insurance, work, or school↓ Export
✓
County Court · ASL
Jun 12 · Maria R. + Darius J.
Completed
Signed in / out
2:00 PM · out 4:35 PM
Duration
2 hr 35 min
May 28Riverside Clinic · MedicalCompleted
May 15County Court · LegalCompleted
Settings
Your details, preferences, notifications, and calendar sync.
These screens are a simplified, high-level peek at what each portal holds — just enough to show how much Fido does. The real platform goes much further. Book a demo and we’ll walk you through everything.
What you can do
Every kind of request, every way you deliver.
Create
Quick or full assignments, one-off or recurring.
Quick assignmentFull assignmentRecurring
Fill
Choose how each job gets covered.
Assign directlyInquireBroadcast
Serve
Every modality your clients need.
On-siteVRIRemoteHybridVRS
Run
Coverage that isn’t one-off work.
On-demand shiftsOn-site poolsMulti-client billing
And the little things that add up
Import / export anywhere
Move data in and out across modules, no lock-in.
Inline editing
Update records in place, fast.
Powerful filters
Slice every list by what matters.
Bulk actions
Act on many records at once.
Status updates
Every stage tracked end to end.
Notes & documents
Context and files where you need them.
Saved views & columns
Fido remembers how you work.
Smart defaults & inheritance
Set once; cascade org → client → location.
History & audit log
Who changed what, when, soft-deleted, never lost.
Set once. Respected everywhere.
Fido remembers who needs what.
Requirements and preferences flow down from your org to every client, location, consumer, and provider. Set a rule once, refine it anywhere along the chain, or override it on a single job. Fido always applies the most specific one.
Organization Defaults
Your house rules for every service type, what’s required and what’s preferred, out of the box.
NIC certifiedBackground checkDeaf Interpreter preferred
Client & location Inherit + refine
A site keeps the org defaults and adds its own, like a courthouse that requires legal certification and a clearance.
+ NIC: Legal+ Court clearanceSign-in required
Consumer & provider Personal
The people themselves carry preferences too, a consumer’s language and accommodations, a provider’s skills and caps. Both are weighed automatically.
ASL · no VRIPrefers Maria R.Restricts B. Cole
This assignment or shift Override
Need something different just this once? Override on the job itself, without disturbing a single rule above it.
Medical specialization, today only
Most specific wins:Assignment›Consumer / Provider›Location›Client›Org
AI, built in and open
Fido speaks AI.
AI isn’t a feature you switch on later. It’s how Fido works from day one, matching, broadcasting, and summarizing on its own. The Fido MCP connector opens it all to the assistant you already use. Built-in or bring your own, it’s AI-powered from the start.
AI-powered from day one
You don’t bolt AI on after the fact. Fido’s own engine is already working, and when you want your own assistant in the loop, it plugs straight in.
Built in No setup
Smart matching across 11 eligibility factors
Auto-broadcast & escalation until it’s covered
Plain-language summaries & reports
Bring your own mcp.fetchfido.ai
Check provider availability in real time
Create & manage assignments and shifts
Run reports and summaries on demand
Request assistantLive
Hi! I need an ASL interpreter for a parent–teacher conference next Tuesday at 3:00 PM, in person at Lincoln Elementary.
Got it 🐾 Checking availability… ✅ 3 certified interpreters are free. I’ve created request #A-2048 and sent offers, confirmation shortly.
Try asking:
Embed it on your site, requestors just ask.
Dispatch your way
Broadcast, prioritize, and route, exactly how your org works.
Before anyone is contacted, Fido filters to providers who actually qualify, then offers the work in cycles, escalating tier by tier until it’s covered. Run it fully automated, by hand, or hybrid.
Tiered pools: Employee → Contractor → Agency → the shared Fido Network, so coverage never stops at your own roster
Cycles with set intervals; auto-escalates at 80% decline
Accept full or partial coverage, or express interest
Auto-confirm, scheduler-confirm, or client-confirm
Matched providers4 of 8 eligible
MR
Maria R. Employee
NIC · Legal · 4 mi · preferred
Available
JT
James T. Contractor
Legal · 28 mi · preferred
Not eligible · out of range
DK
Dana K. Employee
NIC · 6 mi · preferred
Not eligible · no Legal cert
LM
Luis M. Contractor
Legal · 9 mi · preferred
Available
PS
Priya S. Agency
Legal · 7 mi · covers 3–4 PM
Partial coverage
SO
Sam O. Contractor
Legal · 5 mi · not on list
Not eligible · not preferred
AW
Alex W. Employee
Legal · 12 mi · preferred
Available
RN
Rob N. Network
NIC · 22 mi · preferred
Not eligible · no Legal cert
Broadcasting in cycles: Employee → Contractor → Agency → Network
Pick a trigger event
The right ping, the right person
One event. The right message for every role.
When something changes, Fido tells each person what it means for them, in their words, on the channel they chose. And it never notifies the person who made the change.
Role-specific content for clients, providers, consumers & staff
Per-role channels: email, SMS, in-app & push
Actor suppression, no “you did this” self-notifications
Quiet hours & digest batching honor each person’s settings
Works where you already work
Calendars that do more than sync.
Two-way sync with Google Calendar and Microsoft Outlook means Fido sees a provider’s real week, work and personal. It never offers a job that clashes with a day off or a kid’s soccer game, and a change made once re-syncs everywhere.
Carries the on-site address or virtual link onto every event
Auto-attaches Zoom, Teams, or Meet
Reads a provider’s location, travel, and live availability
Sends offers, reminders, and confirmations by email and SMS, from your own domain and sender address (SMTP)
Accept or decline straight from the offer, no login required
Maria’s week synced
Mon23
9:00 · ASL clinic📍 St. Mary’s
Tue24
10:00 · CART🔗 Zoom
Wed25
Thu26
4:30 · ⚽ Emma’s soccerPersonal
Fri27
11:00 · VRI shift🔗 Teams
A new offer comes in. Watch Fido check Maria’s real week.
Google CalendarMicrosoft OutlookZoomMicrosoft TeamsGoogle MeetEmail · your domain
Why teams switch
Software-only and AI-native. The only platform that’s both.
Most alternatives either sell interpreting services or are owned by a company that does, so they compete with the teams they sell to. None were built for AI, and their interfaces are stuck in another era. Fido is the only one that’s software-only and AI-native, and actually a pleasure to use.
Fido
Boostlingo
Usked
GridCheck
Software only, never competes with you
✓
✗ sells services
✗ maker sells services
✓
AI-native: bring your own assistant (MCP)
✓
✗ closed AI
✗ no AI
✗ no AI
Embed AI requests on your site, no forms
✓
✗
✗
✗
A modern interface people actually love
✓
✗
✗
✗
Built around Deaf & signing communities
✓
✗
✗
✗
Be the first interpreting team that doesn’t just tolerate its platform. You’ll love Fido.
Pricing
Priced to fit your operation.
Fido scales with your team and your volume, you pay for what you actually run, not seats sitting idle. We’ll size a plan to your org on a quick demo, with no surprises.
One platform, included
All four portals, every module, the AI, and the Network, the core work isn’t carved up into add-on tiers.
Scales with usage
Grows with your assignments, providers, and clients as you do, sized to where you are, not where a sales rep wishes you were.
No lock-in
Import and export your data anywhere, anytime. Flexible terms, stay because Fido earns it.
Want numbers for your operation? Request a demo and we’ll map a plan to your workflows.