Terms of Use

These Terms of Use (“Terms”) are a binding agreement between you and Fetch Fido, Inc. (“Fido,” “we,” “us”) governing your access to and use of the Fido platform, fetchfido.ai, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind it.

Please read sections on disclaimers, limitation of liability, and dispute resolution carefully, they affect your legal rights.

1. Accounts, eligibility, and roles

You must be at least 18 and able to form a binding contract. The Service supports several roles, Organization (admins and schedulers), Provider (interpreters), Client (the party booking services), and Consumer (the person receiving services), plus an optional Network that lets organizations share providers and consumer preferences when they choose.

You are responsible for the accuracy of your registration information and for all activity under your account, and for keeping your credentials secure. Role names are for convenience within the Service and do not by themselves determine employment status, worker classification, or any other legal relationship; the organization is solely responsible for properly classifying its workers and complying with labor and employment law.

2. Subscriptions, fees, and assignment billing

Paid plans are billed in advance on a monthly or annual basis and renew automatically unless cancelled before the renewal date. Fees exclude taxes. We may change pricing on renewal with at least 30 days’ notice.

Assignment quota and overage

Plans include a set number of billable assignments per billing cycle. An assignment is one interpreting job coordinated through Fido, regardless of its duration or pay. Unused assignments do not roll over. Assignments beyond your plan’s quota are billed as overage at the rate stated in your plan or order. We surface usage in-product so you can see where you stand in a cycle.

AI assistant usage

Plans include a monthly allowance of built-in AI assistant usage, measured in tokens (the units AI models use to read and write text). Usage beyond your allowance is billed as overage at the rate stated in your plan or order. If you connect your own AI provider key (bring-your-own), your AI usage is billed by that provider directly, does not draw on your Fido allowance, and incurs no Fido overage.

3. “Published” vs. “Live”, when billing is triggered

To keep billing predictable and fair, Fido distinguishes assignment states:

• Draft / Published: an assignment that has been created or broadcast but not yet confirmed to a provider. Creating or publishing an assignment does not, by itself, incur a billable charge.
• Live (Confirmed): an assignment that has been confirmed/accepted. Becoming Live is the event that counts toward your quota and triggers billing.
• Completed: the service was delivered.
• Cancelled: see Section 4.

You are responsible for the accuracy of assignment details (timing, location, pay rate, and required qualifications) before an assignment goes Live. Within a Network, each organization maintains its own quota; an assignment posted by one organization and filled by a provider from another counts against the posting organization’s quota unless your order states otherwise.

4. Cancellation, refunds, and proration

Subscriptions. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law, provided that for annual plans cancelled within 30 days of the initial purchase we will refund the unused, prorated portion. Upgrades are prorated for the remainder of the term; downgrades take effect at renewal.

Individual assignments. Whether cancelling an assignment results in a cancellation fee, or in compensation to a provider, is governed entirely by your organization’s own cancellation policy and its arrangements with its clients and providers, not by Fido. Fido gives you the tools to define and apply that policy; we do not set, require, mediate, or collect cancellation fees, and any such amounts are a matter between your organization, its clients, and its providers. Separately, for Fido subscription billing: an assignment in Draft/Published has no effect on your plan usage, and once an assignment becomes Live it may count toward your plan’s assignment usage for the cycle as described in Section 3.

5. Your data, ownership, and export

As between you and Fido, you own the data you put into the Service. You grant us a limited, non-exclusive license to host, process, and transmit that data solely to provide and improve the Service and as described in our Privacy Policy. We may use aggregated, de-identified data to operate and improve Fido; such data does not identify you or your people.

You can export your data while your account is active and during a wind-down window after termination. After that window we delete or de-identify your data except where retention is required by law. We will not use your data to compete with you and we do not sell it.

6. Acceptable use

You agree not to: misuse or interfere with the Service; attempt to access data that is not yours; reverse engineer, scrape, or copy the Service except as permitted by law; upload unlawful, infringing, harassing, or malicious content; impersonate others; or use the Service to violate the rights of providers, clients, or consumers. You are responsible for ensuring your use complies with applicable laws, including labor, accessibility, privacy, and anti-discrimination laws.

7. Intellectual property

Fido and its software, design, and trademarks are owned by Fetch Fido, Inc. and its licensors and are protected by law. These Terms grant you a limited, revocable, non-transferable right to use the Service; they do not transfer any ownership to you. Feedback you provide may be used by us without obligation to you.

8. Third-party services

The Service may integrate with third-party tools (for example, calendar, video, single sign-on, or payment providers). Your use of those tools is governed by their terms, and we are not responsible for them.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. FIDO IS A COORDINATION TOOL AND IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, PERFORMANCE, OR QUALIFICATIONS OF ANY PROVIDER, CLIENT, OR ORGANIZATION, AND DOES NOT PROVIDE LEGAL, TAX, OR EMPLOYMENT ADVICE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIDO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. FIDO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO FIDO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You will defend, indemnify, and hold harmless Fido from third-party claims arising out of your data, your use of the Service, your violation of these Terms or applicable law, or your relationships and obligations to your providers, clients, and consumers (including wage, classification, and benefits obligations).

12. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate access for non-payment, material breach (with a 30-day cure period where the breach is curable), or conduct that risks harm to the Service or others. You may stop using and cancel at any time. Sections that by their nature should survive termination (including ownership, disclaimers, liability limits, indemnification, and dispute resolution) will survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the exclusive venue for any permitted court action lies in the state and federal courts located in Texas. The parties will first try to resolve any dispute informally. Disputes that cannot be resolved will be settled by binding arbitration on an individual basis, and you and Fido waive the right to a jury trial and to participate in a class action, except that either party may bring qualifying claims in small-claims court or seek injunctive relief to protect intellectual property or confidential information. Where mandatory law gives you non-waivable rights, nothing here limits them.

Notices to Fido may be sent to Fetch Fido, Inc., 2028 E Ben White Blvd #240-8080, Austin, TX 78741, or legal@fetchfido.ai.

14. Changes to these Terms

We may update these Terms. For material changes we will provide reasonable notice before they take effect; continuing to use the Service after that means you accept the updated Terms. If you do not agree, you may stop using and cancel the Service.

Questions about these Terms: legal@fetchfido.ai.