Accessibility at Fido

Our commitment

Fido exists to serve Deaf and hard-of-hearing people. Accessibility is not an add-on for us, it is the reason the product exists. We are committed to meeting and exceeding recognized accessibility standards across our website, web app, and mobile apps, for the consumers we serve, the interpreters who provide services, and the agencies and institutions who coordinate them.

This statement explains the standard we hold ourselves to, what we have done to meet it, where we still have work to do, and how to reach a human if something gets in your way.

Conformance standard

Fido aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, published by the World Wide Web Consortium (W3C), at Level AA. We also align our practices with Section 508 of the U.S. Rehabilitation Act and EN 301 549.

"Conformance" means our products meet a defined set of requirements. Because Fido is updated continuously, we treat conformance as an ongoing process rather than a one-time certification.

Built for Deaf and hard-of-hearing users

Because our core users are Deaf and hard-of-hearing, we hold ourselves to commitments that go beyond the baseline:

• No audio-only information, ever. Every alert, status, and confirmation has a visual and text equivalent. Nothing important is conveyed by sound alone.
• Captions on every video. Onboarding, support, and marketing videos ship with synchronized captions. ASL-presented content is offered where practical.
• Text-first notifications. Time-sensitive updates reach you by in-app message, email, and SMS, not by phone call.
• Visual status, not color alone. Statuses combine color with text and shape so they are clear regardless of color perception.
• Deaf interpreters are users too. Provider and scheduling tools are fully operable without audio and by keyboard, so Deaf interpreters and Deaf staff can run their work independently.

What we have done

• Full keyboard operability, visible focus indicators, and logical focus order.
• Semantic, well-structured headings, landmarks, and form labels for assistive technology.
• Descriptive text alternatives for meaningful images and icons.
• Sufficient color contrast and support for browser zoom and text resizing up to 200%.
• Clear, programmatically associated error messages on forms.
• Accessibility considered in design review and tested before features ship.

How we test

We evaluate Fido using the W3C’s WCAG-EM methodology, combining:

• Automated scanning (e.g. axe, Lighthouse, WAVE) integrated into our development process.
• Manual review with assistive technologies, including NVDA, JAWS, VoiceOver (macOS/iOS), and TalkBack (Android), plus screen magnification and voice control.
• Usability input from Deaf, hard-of-hearing, and disabled users.

Compatible assistive technology

Fido is designed to work with current versions of:

• Screen readers: JAWS, NVDA, VoiceOver, TalkBack.
• Magnification: ZoomText, OS-level magnifiers, and browser zoom.
• Voice control: Dragon, macOS Voice Control, Windows Voice Access.

We recommend the latest version of your browser and assistive technology for the best experience.

Known limitations

We are transparent about what is not yet perfect. We actively track and remediate the following:

• Some third-party embedded content (e.g. external calendar or video providers) may not fully meet our standard; we are working with those providers.
• A small number of older help-center videos are being re-captioned.
• Certain dense data tables and exports are being refined for screen-reader navigation.

If you hit a barrier that is not listed here, please tell us, see below.

VPAT / conformance report

A Voluntary Product Accessibility Template (VPAT) / Accessibility Conformance Report describing Fido’s conformance with WCAG 2.2, Section 508, and EN 301 549 is available to customers and prospective customers on request. Email accessibility@fetchfido.ai.

Feedback and contact

We treat accessibility problems as bugs and prioritize them. If you experience any difficulty using Fido, or have a suggestion, contact us:

Formal complaints

If you are not satisfied with our response, you may have the right to file a complaint with the U.S. Department of Justice, Civil Rights Division, or your state’s disability-rights agency. For U.S. federal accessibility information, see ada.gov.

This statement was last reviewed on June 27, 2026, and is updated as our products change.